Yes. All products are 100% original: we are official premium retailers for all the brands we sell, both online and in our 11 optical centres. Every pair of glasses is shipped with its original case, hard or soft depending on the model, and, where provided by the manufacturer, with microfibre cloth, box and any accessories.

Yes. All products come with a 24-month warranty covering manufacturing defects. Damage caused by normal use is not covered. To check whether a defect may be covered, send us a photo via WhatsApp. Spare parts not included in the warranty can usually be supplied for a fee.

Prescription products also include our Mini-Kasko service.

If the item is in stock, we process the order immediately, normally within one working day. If it is not available in our warehouses, we will first email you to let you know that the product is out of stock, then send a second email with the expected waiting time, usually around 7-8 working days.

Once the parcel has shipped, delivery times depend on the courier and on customs in your country. We always use the fastest available shipping method. You can follow the parcel at any time using the tracking number sent when the order is dispatched. More delivery information is available here.

Do not worry. The tracking number is sent by email when the shipment is prepared, but it may take 24/48 hours to become active. Tracking numbers issued on Fridays may not become active until Monday evening. Couriers do not deliver on Saturdays, Sundays or public holidays, depending on the destination country.

Yes. We can gift-wrap your order and add a card. Just tell us in the cart notes before completing the order.

Yes. Credit-card payments on our website are secure. Payment details are transferred directly to the secure payment server using high-security protocols and are then processed by the authorised international payment networks.

If you prefer, you can collect the parcel at one of our optical centres in Liguria or choose another available payment method. More details are available here.

If there is no issue with your card, try placing the order again using another browser, clearing your browsing history or choosing PayPal as the payment method. You can use PayPal even without a PayPal account. Alternatively, choose bank transfer, although bank checks may add a few days.

If you do not receive either the Isolani order confirmation or the payment confirmation from Banca Sella/PayPal, please contact us. The transaction may not have been completed even if no error message appeared. Contact your bank and our customer service team.

Shipping costs depend on the order value and destination. For Europe, shipping is currently €6.00.

For the exact shipping cost, please see the dedicated shipping page.

Shipping includes transport insurance up to €2,500 and transport from Italy to the destination country or city. Any taxes and customs duties for non-EU shipments are excluded.

Yes. You can return the product within 14 days of delivery by following our return policy.

The product must not have been used, damaged or soiled, and it must be returned with its original case and packaging.

Please note: contact lenses are medical devices, so they cannot be returned if the packs have been opened or damaged.

Return shipping costs are paid by the customer. Exchanges are usually handled differently, depending on the agreement made with Customer Service and on the product involved.

Yes. You can choose another model in exchange for the returned glasses. If the new pair costs less, we will refund the difference; if it costs more, we will ask you to pay the difference. Contact customer service via WhatsApp to arrange the exchange.

Interbank timing is usually 4/5 days and depends on the payment method and banking networks, not on Isolani. We issue the refund promptly after receiving the returned goods and checking their condition, as explained in our return policy.

For any product or service issue, email us at eshop@isolani.com or contact us via WhatsApp. We will reply within 24/48 hours from the next working day.

You can also call us on 0039 0185 934986, extension 2.

Customer service is available Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 12:00, except during Italian public holidays or announced office closures.