Isolani FAQs: delivery, payments, returns and warranty

Yes. All products are 100% authentic. Isolani is an official premium retailer for the brands available online and in our Optical Centres.

Glasses are supplied with their original hard or soft case, depending on the model, and with a microfibre cloth, box and accessories where provided.

The warranty lasts 24 months and covers manufacturing defects, but not damage caused by normal use.

For an initial assessment, you can send us a photo of the defect via WhatsApp. Spare parts not covered by the warranty may be supplied for a fee.

If the item is in stock, your order is dispatched within one working day.

If it is unavailable, you will receive an initial notification email followed by a second email with the estimated waiting time, generally 7–8 working days.

Final delivery times depend on the courier and, for international shipments, any customs checks.

This is normal: the tracking code may take 24–48 hours to become active after the order has been prepared.

Tracking codes sent on Friday may not become active until Monday evening. Couriers do not deliver on public holidays.

• Italy: free over €70.00; €5.00 below €70.00
• Europe: €6.00

The charge includes transport and insurance up to €2,500. Taxes and customs duties may apply to shipments outside the EU.

Yes. We can gift-wrap your order and add a card. Simply request it in the basket.

Yes. Payments are handled through secure servers and advanced security protocols.

You can also choose PayPal, bank transfer or cash on delivery.

• Try a different browser or clear your browsing history.
• Alternatively, choose PayPal or bank transfer.

If you do not receive an order or payment confirmation, please contact us: the transaction may not have been completed correctly.

You can return an item within 14 days of delivery.

The product must be unused and returned in its original packaging.

The refund is issued once the goods have been received. Bank processing times are generally 4–5 working days.

Isolani Boutique is our space dedicated to luxury eyewear, featuring an exclusive selection of glasses from the most prestigious fashion houses.

You can email us, contact us via WhatsApp or call us. We reply within 24–48 working hours.