Trusted Shops Warranty | Isolani

Trusted Shops Warranty

TRUSTED SHOPS WARRANTY

Shop online safely on this e-shop thanks to the Trusted Shops trustmark and money-back guarantee. With one click after placing an order, you can protect your current purchase and future purchases in shops displaying the Trusted Shops trustmark, up to EUR2,500. Coverage lasts 30 days for each purchase. Guarantee and participation terms apply.

THIS E-SHOP IS CERTIFIED - WHAT DOES IT MEAN?

When you shop online, you do not have direct personal contact with the seller and you cannot touch or try the product. The Trusted Shops trustmark helps you order with confidence by showing that an online shop is trustworthy and offers excellent support. These are the quality criteria assessed for certification:
Company identity and accessibility
The company identity is guaranteed. In the online shop, company details are easy to find and transparent, and customers can contact the shop quickly and easily.
Personal data protection and security
Customers are clearly informed about how personal data is used. The online shop protects personal data against misuse. Sensitive payment information and personal data are transmitted only in encrypted form.
Withdrawal
Consumers are informed about the right of withdrawal and any exceptions.
Products on offer
The products offered, together with text and images, comply with legal requirements and the Trusted Shops exclusion catalogue for non-certifiable offers. The online shop clearly indicates when an offer is aimed exclusively at companies or professionals.
Prices and costs
Product prices are transparent for consumers and include VAT and other price components. Shipping costs and any paid additional services are shown no later than during the order process.
Delivery
Before the order is submitted, all information about product delivery dates or service fulfilment is presented clearly and consistently.
Order process
The order page clearly shows the products ordered, their prices, any subscription duration, shipping costs and other order-related charges. Receipt of the order is confirmed immediately by email. The order confirmation lists the goods or services ordered, the total purchase price, shipping costs and any additional costs.
Registration for Trusted Shops Buyer Protection
Customers can register in the online shop for Trusted Shops Buyer Protection and the Trusted Shops guarantee. This protects customers from financial risk in the event of non-delivery, non-performance of a service or failure to refund after exercising the right of withdrawal, regardless of the payment method chosen.
Quality indicators and monitoring
Based on the data transmitted for each protected purchase, Trusted Shops calculates quality indicators for every certified shop. Quality is monitored throughout the membership period.
Reviews of the shopping experience
Customers must rate their shopping experience with an average score between 3.5 and 5 stars over the last 30 days.
Comments
At least 95% of requests relating to Trusted Shops Buyer Protection and guarantee must be answered by the online shop within five days.
Orders without disputes
At least 95% of orders protected by Buyer Protection or the Trusted Shops guarantee must be completed without dispute, meaning no refund request due to non-delivery or failure to refund after withdrawal.
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