Frequently asked questions
Do I need an appointment for a vision check?
Booking is recommended so we can guarantee timing and dedicated service.
Do you fit contact lenses?
Yes. Our centres offer specialist support and personalised contact lens pathways.
Do you have services for children?
Yes. We offer dedicated areas, frames and optical solutions designed for developing vision.
Do you support myopia management in children?
Yes. Our Kids departments provide optical solutions for myopia management, with personalised pathways and dedicated lenses designed to support visual development.
Do you offer contact lenses for myopia management?
Yes. In our Advanced Contact Lens department we offer lenses designed for myopia management, within optical professional practice and through personalised pathways.
Are glasses covered by a guarantee?
Yes. Glasses purchased from Isolani are covered by the Kasko Guarantee, which protects against accidental damage and breakage for 12 months from purchase.
What happens if I am not comfortable with my new optical solution?
Isolani optical solutions are covered by our Total Functional Result Guarantee, with changes or replacement until the customer is fully satisfied.
Can I try lenses before buying?
Yes, depending on the type of lens and the preliminary assessment.