These general conditions of sale (hereinafter the "General Conditions") apply to all purchases made by a natural person (hereinafter the "CUSTOMER") on the website

This website is owned by the Istituto Ottico Isolani srl, with registered office in Buenos Aires 75r - Genoa and Web operational headquarters in Via XXIII Settembre, 4 - 16047 Moconesi, with capital share capital of € 50,000, registered in the Business Register under number GE-417766, with intra-community VAT number, individual identification number 01551730995; telephone 010.3623053, e-mail address [email protected]. The publication manager is Andrea Villa, as eCommerce Manager of the Istituto Ottico Isolani srl.

Information about the host: SiteGround company with registered office at, telephone 06.94804785.

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The terms used below have, in these General Conditions, the following meanings:

  • "VENDITORE": Istituto Ottico Isolani, Srl, headquarters: Buenos Aires 75r, Genoa - REA: GE-417766 - VAT number IT01551730995 - Operating office Web: Via XXIII Settembre, 4 - 16047 Moconesi - Tel .: 0185934986 int 2, email: [email protected]
  • "SITE":
  • "CUSTOMER": indicates the contractual partner of the SELLER, who acts as a consumer as defined by Italian law and jurisprudence, or "natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out".
  • "DELIVERY": i means the delivery address of the PRODUCTS communicated by the CUSTOMER at the time of the order.
  • "Products": means all the products available and offered for sale on the SITE.
  • "Territory": means Italy.


These General Conditions govern the sale of the PRODUCTS by the SELLER to his CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professional operators must contact the sales department of the SELLER in order to benefit from separate contractual conditions.


The CUSTOMER undertakes to read these General Conditions carefully and to accept them before proceeding with the payment of an order of PRODUCTS transmitted on the SITE.

These General Conditions are recalled at the bottom of each page of the SITE via a link and must be consulted before sending the order. The CUSTOMER is invited to carefully read, download and print the General Conditions, and to keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions with each new order, applying the most recent version of these Conditions to each new order of PRODUCTS.

By clicking on the first button to transmit the order and then on the second button to confirm this order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or reservation.


In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years of age and have legal capacity or, if he has not reached the age of majority, he must be able to prove the consent of his legal representatives.

The CUSTOMER will be invited to provide information that allows his identification by filling out the form available on the SITE. The sign (*) indicates the fields that must be compulsorily filled in for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. The control of the DELIVERIES, if necessary, can be carried out using the online tracking tools of some carriers. The CUSTOMER can also contact the SELLER's sales office at any time, at [email protected] , to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by all appropriate means, his identity, his eligibility and the information communicated.


Article 5.1. Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive in accordance with the applicable law. The photos and dimensions of the products are purely indicative, always refer to the characteristics of the product.

The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the rules applicable in Italy.

Article 5.2. Order procedure

Orders for PRODUCTS are sent directly to the SITE. To place an order, the CUSTOMER must follow the procedure described below (note, however, that the various stages of the procedure may differ slightly depending on the CUSTOMER home page).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT (s) of his choice by clicking on the PRODUCT (s) in question and choose the desired characteristics and quantities. After the PRODUCT has been selected, it is placed in the CUSTOMER's cart. The latter can then add all the PRODUCTS he wishes to the cart.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in the cart, the CUSTOMER must click on the cart and verify that the content of the order is correct. If he has not already done so, the CUSTOMER will later be asked to identify himself or to register.

Once the CUSTOMER has validated the contents of the cart and has been identified / registered, an automatically filled online form will appear summarizing the price, applicable taxes and any delivery costs.

The CUSTOMER is invited to check the content of the order (including the amount, characteristics and codes of the PRODUCTS ordered, the billing address, the method of payment and the price), before validating the content.

Subsequently, the CUSTOMER can proceed with the payment of the PRODUCTS by following the instructions that appear on the SITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific codes appear when the correct options have been selected. Orders transmitted must include all information necessary for their correct processing.

5.2.3. Confirmation of receipt

Once the procedure described above has been completed, a page for confirming receipt of the CUSTOMER's order is displayed on the SITE. A copy of the confirmation of receipt and order is automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided in the registration form is correct.

The SELLER will not send confirmation of the order by post or fax.

5.2.4. Invoicing (only for deductible goods, i.e. contact lenses - ophthalmic lenses)

During the ordering procedure, the CUSTOMER must enter the information necessary for billing (the sign (*) indicates the fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact DELIVERY address, and any access code to the DELIVERY address.

The CUSTOMER must also specify the chosen payment method.

In the order form that the CUSTOMER creates online, nor the confirmation of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitute an invoice. Whatever the ordering or payment method used, the CUSTOMER will receive the tax documentation required by the regulations in force for the DELIVERY of the PRODUCTS, inside the package.

Article 5.3. Order's date

The order date is the date on which the SELLER confirms receipt of the online order. The terms indicated on the SITE will only start from that date.

Article 5.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE the prices displayed in Euros including taxes, and the relative applicable delivery costs (based on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or the method of selected transport).

In particular, the prices include the value added tax (VAT) in the rate in effect at the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS starting from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may vary. They can also be changed in the event of special offers or sales.

The prices indicated are valid except for obvious errors. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.

Article 5.5. Availability of PRODUCTS

The SELLER undertakes to deliver the PRODUCT on the date or within the term indicated to the CUSTOMER, unless the parties have agreed otherwise.

In principle, the unavailability of a PRODUCT is indicated on the page of the PRODUCT in question. CUSTOMERS can also be informed by the SELLER of the restocking of a PRODUCT.

In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to promptly inform the CUSTOMER if the product is not available.

If a PRODUCT is not available, the SELLER can propose, if the parties agree, an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, he will obtain a refund of all sums paid for unavailable PRODUCTS within thirty (30) days of payment.


The modalities of the right of withdrawal are specified in the "withdrawal policy", available in Annex 1 to these General Conditions and are accessible at the bottom of each page of the SITE via a hyperlink.


Article 7.1. Terms of payment

The CUSTOMER can pay for his PRODUCTS online on the SITE according to the methods proposed by the SELLER.

The CUSTOMER guarantees the SELLER that he is in possession of all the necessary authorizations to use the chosen payment method.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE.

In this regard, it is specified that all payment information provided on the SITE is transmitted to the SITE bank and is not processed on the SITE.

Article 7.2. Payment date

In the case of a single payment by credit card, the CUSTOMER's account will be charged at the time the order for the PRODUCTS is placed on the SITE.

In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account as soon as possible upon shipment of the first package. If the CUSTOMER decides to cancel the order of PRODUCTS not available, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

Article 7.3. Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service to pay for the order by another valid means of payment.

If for any reason, opposition, rejection or other, the transmission of the amount owed by the CUSTOMER proves impossible, the order will be canceled and the sale will be automatically terminated.

         Article 7.4. Payment by Scalapay

If you purchase by choosing Scalapay as the payment method, you will receive your order immediately and pay in 3 instalments. By agreeing to these terms, you acknowledge that the instalments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and that you authorise such assignment.


Each contract with the CUSTOMER will be filed by the SELLER in the my account section of the SITE and is accessible via a hyperlink.

The SELLER agrees to store this information in order to ensure the traceability of transactions and to produce a copy of the contract, at the request of the CUSTOMER.

In the event of a dispute, the SELLER will have the opportunity to demonstrate that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.


The delivered PRODUCTS remain the property of the SELLER until full payment by the CUSTOMER.

The previous provisions do not preclude the transfer to the CUSTOMER, upon receipt by the latter or a third party designated by him, other than the carrier, of the risks of loss or damage to the PRODUCTS which are the subject of the retention of title and of the risks of the damage they can cause.


The methods of DELIVERY of the PRODUCTS are prescribed in the "delivery policy" shown in Annex 2 of these GCS and are accessible at the bottom of each page of the SITE via a hyperlink.


The PRODUCTS will be packed in compliance with the transport regulations in force to ensure maximum protection of the PRODUCTS during DELIVERY.

CUSTOMERS undertake to comply with the same standards when making a return of PRODUCTS under the conditions set out in Annex 1 - Withdrawal Policy.


Apart from the commercial guarantees that the SELLER could offer for some PRODUCTS, each CUSTOMER benefits from "legal" guarantees for all PRODUCTS, which are specified in detail below, in accordance with Article 129 of the Consumer Code.

Article 12.1. Compliance with the contract -Article 129 of the Consumer Code:

"1. The seller is obliged to deliver to the consumer goods that comply with the sales contract. 2. Consumer goods are presumed to comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are normally used; b) they conform to the description made by the seller and possess the qualities of the good that the seller has presented to the consumer as a sample or model; c) they have the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made in this regard by the seller, the manufacturer or his agent or representative, in particular in advertising or on labeling;

The SELLER is liable for conformity defects existing at the time of delivery and conformity defects resulting from the packaging, assembly instructions or installation when this is at his expense or has been carried out under his responsibility.

The SELLER is responsible when the lack of conformity occurs within 24 months from the date of delivery of the PRODUCT, even if on that date the defect was not immediately detectable. To assert it, the CUSTOMER must notify the SELLER of the presence of the defect within 2 months of discovery. The action deriving from a lack of conformity expires within 26 months from the delivery of the PRODUCT (Article 132 of the Consumer Code).

Unless proven otherwise, it is assumed that the lack of conformity that occurs within the first 6 months from the date of delivery of the PRODUCT already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.

The CUSTOMER must keep the purchase receipt of the PRODUCT, as well as the documents confirming the shipment and delivery of the PRODUCT.

In the event of a lack of conformity, the CUSTOMER may request, without charge, the replacement or repair of the PRODUCT, at its discretion, unless there is an evident disproportion between the cost of the CUSTOMER's choice and the other practicable option, taking into account the value of the PRODUCT or the seriousness of the defect.

In the event that a replacement or repair is impossible or excessively expensive, the CUSTOMER may request, at his choice, a reasonable reduction in the price or the termination of the contract.

After reporting the defect, the SELLER can offer the CUSTOMER a refund of the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER at the following address Buenos Aires 75r

In the case of used goods, the SELLER's liability term is one year. (Article 134 of the Consumer Code).

It should be noted that this legal guarantee of conformity applies regardless of any commercial guarantee granted on the PRODUCTS.

Article 12.2. Warranty for hidden defects

The SELLER is obliged to provide a guarantee for hidden defects in the PRODUCT sold which make it unsuitable for its intended use, or which reduce this use so much that the CUSTOMER would not have purchased it or would have paid a lower price if it had. known. This guarantee allows the CUSTOMER who can demonstrate the existence of a hidden defect to choose between the remedies referred to in the previous article.


The responsibility of the SELLER cannot in any case be called into question for non-fulfillment or negligent execution of the contractual obligations attributable to the CUSTOMER, particularly at the time of placing the order.

The SELLER cannot be held responsible, or considered in default pursuant to these General Conditions, for any delay or non-fulfillment when the cause of the delay or non-fulfillment is due to a case of force majeure as defined by the jurisprudence of the Italian courts and tribunals. .

It is also specified that the SELLER does not control the websites that are directly or indirectly connected to the SITE. Consequently, any liability for the information published there is excluded. Links to third party websites are provided for information only and no guarantee is made regarding their content.

Contact lenses are CE medical devices. It is the CUSTOMER's responsibility to carefully read the warnings and instructions for use and ascertain the absence of contraindications from their Ophthalmologist.

The SELLER has no responsibility for the improper use of contact lenses or if the CUSTOMER has not carried out the preventive checks provided.


The SELLER collects the CUSTOMERS 'personal data on the SITE, also through cookies. The CUSTOMER can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER are used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has chosen this option, send communications for market studies, newsletters, promotional offers and / or information. on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The personal data provided by the CUSTOMER will be processed in compliance with EU Regulation 679/2016 ("GDPR") and other regulations in force with methods suitable for guaranteeing its confidentiality and security, as per specific information that will be provided to the CUSTOMER in the specific section of the SITE "Privacy Policy" pursuant to art. 13 of the GDPR.

CUSTOMERS can cancel their registration at any time by logging into their account or by clicking on the hypertext link specifically provided at the bottom of each offer received by e-mail.

data may be communicated, in whole or in part, to the SELLER's service providers who intervene in the execution of the order. For commercial purposes, the SELLER may transfer the names and contact details of his CUSTOMERS to his commercial partners, provided that they have given their consent when registering on the SITE.

The SELLER will specifically ask CUSTOMERS if they want their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER can also ask its CUSTOMERS if they wish to receive commercial offers from its partners.

Pursuant to the GDPR (from art.15 et seq.) And as an interested party, the CUSTOMER has the right, at any time, to obtain confirmation of the existence or not of data concerning him, to know its content and 'origin, to verify its accuracy or request its integration, updating or rectification, to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, or to oppose the processing of data for legitimate reasons. He can exercise these rights by sending an e-mail to the address: [email protected] by sending a letter to Buenos Aires 75r. It is specified that the CUSTOMER must prove his identity by scanning an identity document or by sending the SELLER a photocopy of his identity card.

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The SELLER makes a "Customer telephone service" available to the CUSTOMER at the following number: 0185934986 (toll-free number). Any written complaint from the CUSTOMER must be sent to the following address: Buenos Aires 75r.


All the visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark and / or patent law.

These elements are the exclusive property of the SELLER. Anyone who publishes a web SITE and wishes to create a hyperlink to the SITE must request the authorization of the SELLER in writing.

This authorization from the SELLER will in no case be definitively granted. The link must be removed at the request of the SELLER. Hypertext links to the SITE using techniques such as framing or inline linking are strictly prohibited.


Any modification to the laws or regulations in force, or any decision of a competent court that invalidates one or more provisions of these General Conditions does not affect the validity of these General Conditions as a whole. Such a modification or decision does not in any case authorize the CUSTOMER to disavow these General Conditions.


These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

The General Conditions have a precise date and can be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

The changes made to the General Conditions do not apply to PRODUCTS already purchased.



Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the CUSTOMER's place of residence or domicile, if located in the territory of the State; otherwise the jurisdiction will be exclusive to the forum of GENOA

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these General Conditions of sale by accessing the following site: https: / /



Right of withdrawal

The CUSTOMER has the right of withdrawal, without indicating the reasons, by returning or returning the PRODUCT to the SELLER.

For this purpose, the PRODUCT must be sent back or returned without undue delay and no later than fourteen (14) days after the communication of the withdrawal decision, unless the SELLER proposes to collect the PRODUCT himself.

Withdrawal deadline

Pursuant to Article 52, paragraph 2 of the Consumer Code, the withdrawal period ends at the expiration of fourteen (14) days starting from the day on which the CUSTOMER, or a third party other than the carrier and designated by the SELLER, takes physical possession. of the product.

In the event that the CUSTOMER has ordered multiple PRODUCTS through a single order that gives rise to multiple DELIVERIES (or in the case of an order of a single PRODUCT delivered in several batches), the withdrawal period expires fourteen (14) days after the day in which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.

Notification of the right of withdrawal

To exercise his right of withdrawal and in accordance with Article 54 of the Consumer Code, the CUSTOMER must notify his withdrawal decision through an explicit declaration or through his ACCOUNT on the website, in the area "HISTORICAL ORDER DETAILS" - "DETAILS" - "RETURN"

Once the request has been made, it will be evaluated and AUTHORIZED by Customer Service through a return authorization number.

The CUSTOMER will report the return authorization number, name and surname on the adhesive label that he will find inside the product shipping package, which he will apply on the return box.

The CUSTOMER will also check that on the outside of the box there are no stickers with different barcodes or addresses used for the first shipment.

The CUSTOMER can choose whether to return the package by taking the package to one of our centers or by courier. If you prefer to send the package by courier, you must CALL Customer Service by PHONE to arrange the pick-up day.

In order to comply with the withdrawal deadline, the CUSTOMER must send his communication concerning the exercise of the right of withdrawal before the withdrawal deadline has expired. Returns will not be accepted without the authorization code, the original packaging and including all the accompanying material delivered. (Original eyewear box, case, skins, etc.)

To exercise the right of withdrawal for contact lenses, it is necessary to return the unopened and unmarked products, in their original sealed packaging.

Effects of withdrawal

In case of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse the entirety of the sums paid including delivery costs (with the exception of any additional costs deriving from the CUSTOMER's choice of a delivery method other than the delivery method. standard proposed by the SELLER), without undue delay and in any case within fourteen (14) days from the day on which the SELLER was informed of the CUSTOMER's withdrawal. (Article 56 of the Consumer Code) and has received the good.

Once the SELLER has evaluated the asset as indicated below in the "conditions of the asset", he will proceed with the reimbursement using the same payment method used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly allowed the use of another means; in any case, the refund will not involve any cost for the CUSTOMER.

The SELLER is not required to reimburse the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method proposed by the SELLER. Outside Italy, the shipping cost for the return will be charged.

Return procedure

The CUSTOMER must return the goods to the ISOLANI eshop address, Via XXIII Settembre, 4 - 16047 Gattorna (GE), without undue delay and in any case within fourteen (14) days from the date on which he communicates his decision to withdraw from the contract.

The deadline is considered met if the CUSTOMER sends back the goods before the expiry of the fourteen (14) day period.

Condition of the returned goods

The PRODUCT must be returned following the instructions of the SELLER, and in particular must include all the accessories supplied.

The CUSTOMER is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and correct functioning of this PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT, but his responsibility can be called into question if he carries out manipulations other than those necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

  • The supply of goods which by their nature are inseparably mixed with other goods
  • The supplies of sealed goods that do not lend themselves to being returned for hygienic reasons and related to health protection and have been opened by the CUSTOMER after DELIVERY



Delivery area

The PRODUCTS offered can only be supplied on the TERRITORY.

It is not possible to place an order for any delivery address located outside the TERRITORY.

PRODUCTS are shipped to the delivery address or addresses that the CUSTOMER will have indicated during the order compilation procedure.
Shipping term

The terms for preparing an order and for issuing the invoice before shipping the PRODUCTS in stock are indicated on the SITE. These terms do not include weekends and holidays.

The CUSTOMER will be automatically sent an e-mail message when the PRODUCTS are shipped, provided that the e-mail address that appears in the registration form is correct.

Delivery terms and costs

During the order, the SELLER indicates to the CUSTOMER the possible shipping terms and formulas for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method. The amount of these costs will be borne by the CUSTOMER in addition to the price of the PRODUCTS purchased.

The details of the delivery terms and costs are shown on the SITE.

In the absence of indication or agreement on the delivery date, the SELLER delivers the PRODUCT without undue delay and in any case within thirty (30) days after the conclusion of the contract. (Article 61 of the Consumer Code).

Delivery methods

The package will be delivered to the CUSTOMER upon signature and presentation of an identity document.

In his absence, the CUSTOMER will be left with a notice in order to allow him to request the package from the courier.

DELIVERY problems

The CUSTOMER is informed of the delivery date set when choosing the carrier, at the end of the online order procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days at the latest. Otherwise, the CUSTOMER must inform the SELLER to deliver within a reasonable time and in case of non-delivery within this time he may withdraw from the contract. The SELLER will reimburse the CUSTOMER, without undue delay after receiving the notice of withdrawal, the total amount paid for the PRODUCTS, including taxes and shipping costs, using the same payment method used by the CUSTOMER for the purchase of the PRODUCTS.

The SELLER is responsible until the DELIVERY of the PRODUCT to the CUSTOMER. Please note that the CUSTOMER has a period of three (3) days to notify the carrier of the disputed damage or partial losses at the time of delivery.

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